R. Cottrey Jamison​

At a Glance

Accomplished Information Technology Strategy Specialist: with more than 18 years of cross-sector, comprehensive experience with over 22 Fortune 500 companies working through organizational transformation engagements in federal, banking, insurance, life science, and telecommunication sectors. Deep understanding of IT operations (ITOM), post-merger integration, outsourcing transition management (BPO) and core IT Service Management processes. 

 

Technical Engagement and Account Manager: adept at providing front-line customer-facing support to maximize the value of consulting investment. Responsible for providing guidance in leading global IT projects.

 

Change Agent: proven ability to navigate the complexities of “organizational people change,” while managing executive relationships at the IT Director, CTO, CIO, and line of business levels.

 

Experienced Global Manager: leading globally dispersed teams to create value while managing organizational transformation.

 

Process Security Manager: experienced assessing and implementing process resiliency solutions using industry best practices models (CSC, CERT-RMM, NIST, and ITIL).

 

Entrepreneur: Founder and CEO of seed-stage start-up focused on future of work solutions.  Responsible for the strategic development, vision, and communication of all aspects of the company.

Business Development/Technical Writing 

  • ACNT Strategies -  Smithsonian 5 million dollar RFP ( Cottrey Consulting Group) 

  • White Paper lead: Led the development and publishing of Six Cloud Service Management Imperatives (Deloitte)

  • 61 million-dollar BPA for Department of Homeland Security RFP (Deloitte -Technical Writer)

  • Developed ~ 400K Configuration Management Governance proposal for a large southern Healthcare company (Deloitte -Technical Writer)

  • RFP response section for IT Service Management BPA for Department of Census-resulting 20 million-dollar BPA (Deloitte -Technical Writer)

  • Library of Congress Cloud Data Center study focused on IT Service Management Cloud Operating Consideration (Deloitte - Technical Writer)

  • US Treasury ITIL Technology Approach section resulting in ~3 million (Deloitte- Technical Writer )

  • Five-year ITSM Enterprise Architecture transformation roadmap for Global Pharmaceutical Company in New Jersey and Basel and business case with projected savings of $5M (Business Development) (Accenture -Technical Writer)

  • IT Service Management cloud considerations proposal section for Library of Congress Data Center Cloud Migration Assessment resulting in 40 million-dollar ITSM Governance BPA (Deloitte)

Professional Experience

Core Competencies

ITIL Process Management, IT Governance, Project Management, Operating Model Deisgn, Strategy, Change Management, Configuration Management​​

Technical Acumen

  • Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook, Visio), Remedy

  • Service Now Training (Deloitte Facilitated)

  • Value Stream Mapping

  • COBIT 2019

Professional Development

  • ​​Information Technology Infrastructure Library (ITIL) Foundation v3 Certification/ITIL Foundation v2 Certification

  • Kerzner’s Approach to Project Management Excellence Certificate

  • Advanced Business Consulting for Technologists (Deloitte)

  • DevOps Certified Organizational Assessor (DORA)

  • INCOSE System Engineering Certification Cohort Training Program (Deloitte)

CEO and Principal Consultant on Technology Strategy and Global Management

Cottrey Consulting Group, LLC  | Washington, DC

Strategic technology management consulting, current state assessment, including general global services and methods to support the aims of identifying opportunities for necessary improvements. Main Clients: United States Federal Government and private sector spokespersons.

 

Activities:

  • Federal Department of Treasury: Office of Comptroller of the Currency (OCC Program & Governance organization]

  • DigitialiBiz Business and Organizational Development: cybersecurity strategy employing the OPM NICE Framework

  • RFP Response Technical Writing and internal proposal support for multi-million dollar IRS BPA (Digitalibiz)

Present

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Technology Strategy & Architecture Specialist Manager

Deloitte Consulting, LLP – Technology Federal Practice | Washington, DC

IT strategy consulting and Cybersecurity Engineering covering from advisement of the actual framework and its analysis to final deployment of security recommendations. IT strategy consulting for ITSM Service Asset & Configuration Management program to SES Executive leadership.

 

Client Services Engagements:

  • United States Postal Service (USPS) – CISO Corporate Information Security Office: leading practices and frameworks (NIST 800-53, COBIT, ISO, and RMM, CSC) 

  • US Department of Treasury (Public Trust): supervise three work streams of senior consultants in support comprehensive 60 million-dollar ITIL BPA

  • Southern Healthcare Provider in Kentucky with VP of IT Service Assurance: current state documentation reviews for core ITSM processes including Major Incident Management, Change Management, Service Asset & Configuration Management, Event Management, and Problem Management. Outcome: Secured an additional 1 million dollar of add-on services

  • IRS: a partnership with the leadership team and IT stakeholders to deploy ITIL Change Management post-adoption work stream,

 

Internal Deloitte Operations Development:

  • DevOps Market Offering Development – Software Defined Architecture workstream

  • Deloitte Recruiting and people development at Washington University

  • Deloitte’s Cloud Operating Model to create the framework for post cloud migration operations and maintenance

  • Dublin Design Thinking Training "Ten Types of Innovations"; the workshop included persona and journey mapping developing

  • Design Thinking Workshop employ Goal-Oriented Design thinking and persona creation

  • Global Consulting Innovation "Ecosystems and Exponential Technology" to provide Research and Knowledge Management for innovative thinking around digital disruption brainstorming on Block Chain, IoT, Crowdsourcing, Cloud Computing, and AI-Cognitive Technology.​​

2013-2018

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Management Consultant -Organizational Change Management  (OCM)

Accenture | | Washington, DC

Proficiently deliver full-scale organizational and transformational change strategies for technology implementations, post-merger integration, and business process outsourcing (BPO) by establishing key relationships as well as identifying and maximizing complex Client needs.

 

Client Services Engagements 

  • Service Design Manager in support of a Tier-3 Service Desk support function in favour of Big Midwest-IL Insurance Company enterprise Salesforce deployment: strategy design, process flow creation, policy & procedures, metrics/KPIs and org design.

  • Global Pharmaceutical Company in Delaware and London: transitioned digital marketing organization to offshore resources support.  Provided on-boarding, training, and logistic support for the Mumbai team to support digital marketing. Work-stream part of a $2M BPO estimated program savings.

 

Internal Accenture Development Operations:

  • Worked with Senior Managers, Consultants, and Managers in London, Johannesburg, Seattle, and Los Angeles to drive the creation of knowledge to support client development.  Specifically, created strategic marketing workshop materials, agenda, and branding to support business leads at the Association of Change Management Professional Conferences (ACMP).

  • Team with internal Corporate and Business Functions to create marketing materials to support Organizational Change Practice

  • Led the refresh effort, to improve Accenture’s global outsourcing transformation change management methodology in partnership with Senior Manager across the globe.

2012-2013

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Senior Process Integration PM,  Outsourcing Transition Management (COE)

AT&T Global Services | Saint Louis, MO

Service Transition program management and leadership to support fortune 500 global network managed services contracts. Responsible for the contract statement of work assessment and process transition support to steady-state operations. Clients included: Baker Hughes, Ally Bank/GMAC, Ford, Eli Lilly, Smith, Shell, CNA, Broadr.  Lead domestic and outsource team of ITIL Process Engineers.

 

Activities:

  • Contract assessment

  • Resource Management /Scope Development

  • Development of project timelines/ WBS

  • Engage with clients and build a relationship with

  • Current State Assessments/Stakeholder Management

  • SLA/OLA requirements (Service Level Agreement), knowledge transfer, program status reporting, resource management

  • Team building/mentoring

  • Communication, and Training of Outsourcing team to support steady-state operations after the transition

 

AT&T IT Operations - ITO change and configuration management lead 

Responsible for the review and approval of IT Change Request (RfCs) based on ITIL v3 best practices. Established CABs and facilitated the assessment risk mitigation of Request for Change in the mainframe, telephony, and midrange environments. A spokesperson for Change Management in leadership meetings and large-scale deployments, by ensuring continuous improvement plans, process documentation, and KPI reporting. 

 

Activities:

  • AT&T Information Technology Operations’: leading operated ITIL program management initiatives for process reengineering efforts

  • Ameritech post-merger integration, SNET, Bell South, AT&T, Cingular mobile, Southwestern Bell: Process Manager and Organizational Change: responsible for post-merger IT integration activities over a 7-year period especially tool rationalization, workforce alignment/span of control, and process integration. Utilized ITIL, COBIT framework and SOX controls to integrate IT Service Management processes for Change, Release and Availability Management.

  • Vantive Relational Database: responsible for leading a team to manually create enterprise Configuration Items (50K+)

  • Service Desk Technician – provided Tier -1 troubleshooting and triage – Incident Management support – Promoted to Availability Team – Major Incident Management team.

2000-2009

2009-2012

Education

2015

Executive Global Masters of Arts (GMAP) – International Relations/Affairs

Tufts University Fletcher School of Law & Diplomacy | Medford, MA

 

Sample Papers:

  • Japan and The Trans-Partnership (Trade)

  • Democratization in Tanzania ( Politics)

  • Innovation and Economic Development: The Knowledge Community (Thesis)

  • East African Union (International Law)

  • Foreign Policy Leadership Assessments (Historical Figures)

 

Core Course Work:

  • Foreign Policy Leadership Assessment

  • Macro Economics

  • Global War & Peace

  • International Politics

  • International Law

  • International Trade, Economics, and Investments

  • Security Studies

  • International Negotiations

  • Corporate Finance and Global Markets

  • Global Human Development

 

Post-Graduate Certification in Project Management

Washington University in Saint Louis | Saint Louis, MO

 

Master of Information Technology Management and Leadership

Washington University in Saint Louis | Saint Louis, MO

 

Bachelor of Liberal Arts in Humanities: (Magna cum laude)

Saint Louis University | Saint Louis, MO

2002

2008

2007